Tuesday, 17 June 2014

Google Ventures On 8 Shortcuts For Better, Faster Design Research


I’ve been doing design and UX research for almost 24 years. In that time, I’ve learned a lot, and I hope I’ve gotten better at it over the years.
One thing is certain: I’m more productive now than when I first started. I’m not any smarter (just ask my co-workers). I’m not working more hours. So what’s my secret? Shortcuts. In the interest of helping you do more faster (and to compel you to share your own tricks), here are my favorite ways to cut corners, save time, and be more efficient when doing research.
1. Start at the end: What questions do you want to answer? 
Before you do any work on a research study, clarify what you want to get out of it. For example, would it be most useful to figure out:
  • Can new customers understand and figure out how to use the product?
  • What are customers’ existing workflow and pain points?
  • What are pros/cons of competitive products?
  • What are customers’ attitudes?
  • How satisfied are existing customers with the product?
  • How does new customers’ usage change over time?
  • Which design performs better?
When you know which answers you’re after, it’s quicker to choose the most efficient way to find them--by picking an appropriate research method (survey, A/B test, literature review, usability interviews, site visits, etc.), and the right segment of customers to study.

Read further on the Fast Company website.

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